LiftMyStay
Refund Policy
Last updated October 27, 2026
You can see the result on your own photo before you pay, and you can always get your money back after.
Decide before you pay
On our main page the before and after of your cover photo is free and comes first: nothing is charged until you look at your own photo and choose to unlock the rest. If you buy a plan directly, the seven-day refund below covers you just the same.
Seven days, no argument
If the delivered set is not what you expected, write within seven days of the purchase and we refund it in full. You do not have to justify the reason and you keep the files you already downloaded.
If we cannot deliver
If the set fails on our side, or the video tour does not arrive within the promised five days, we refund that purchase in full without you having to ask twice.
How to ask
Send one e-mail from the address you used at checkout, with the listing link. Refunds go back to the original payment method through Stripe and usually appear within five to ten working days, depending on your bank.
Before you open a chargeback
Talk to us first. A chargeback takes weeks and blocks the account; an e-mail is answered the same day and we would rather refund you than argue with a bank.
Questions
Write to [email protected] and a human answers.